Tori O'Sullivan

AI-First Program Leader

I lead high-stakes rollouts where systems, tools, and actual humans need to align—fast. With deep experience in engineering-led orgs and a Prosci-certified background in change strategy, I bridge the gap between technical delivery and real adoption.Whether it's Salesforce, HubSpot, or a custom AI rollout, I design strategies that reduce resistance, accelerate time to value, and make it stick.Need someone who can speak fluent DevOps and stakeholder? I bring the rare combo of technical fluency and human insight to drive rollouts that don’t just launch—they last.

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Work

At Adobe, I led the transformation of their enterprise onboarding program—boosting adoption by 22% across 45 client accounts. I built scalable playbooks and self-serve tools that saved $4M over five years and helped the team surpass subscription goals by 200%.For a national venture capital firm, I rolled out HubSpot across their portfolio, improving CRM adoption by 35%. By aligning sales, marketing, and portfolio operations, I delivered a unified system and a clear rollout roadmap that drove measurable impact.In the field with a commercial construction org, I built an AI onboarding strategy that reduced time-to-tool usage by 40%. My work included designing workflows, training, and a field-first support plan that significantly reduced resistance and support tickets.

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About

I’m Tori O’Sullivan—an AI-first program leader and Prosci-certified change strategist. I help fast-moving teams deliver complex rollouts that actually stick, blending deep systems knowledge with a sharp understanding of human behavior. Whether it’s a $6M Salesforce launch or field-first AI adoption, I bring clarity, alignment, and results.

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